UX and Service Design Portfolio

If you would like to see additional examples of projects I’ve done or want to know more about the specific challenges and solutions, feel free to contact me at nicole@grounded.co.at.


Service Design Thinking Training

Service Design Thinking Training

Workshops (in-house and open classes)

Role: Trainer
Topics: Design Research, Customer Journey Mapping, Ideation, Service Concepts, Experience Prototyping, User Testing, Blueprinting,…

Journey Mapping

Enterprise User Experience

Service and UX Design Coaching (B2B)

Client: Automic | CA Technologies
Role: UX Design and Service Design Coach
Tasks: Coaching around User Research, Usability Testing, Customer Journey Mapping, Experience Mapping, UX Design

User Experience Review

Data User Experience: How can we help people to protect and make use of their own data?

User Journey Mapping & User Experience Review

Client: OwnYourData
Role: UX/CX Consultant
Tasks: Expert review of the current customer journey and recommendations, Wireframes

Insurance User Experience Design

Insurance UX: Friendly and transparent

Responsive redesign of an insurance website

Client: Itas insurance | Gaia, 2014
Role: User Experience Designer (team of 2)
Tasks: Wireframes, specs, tree testing (information architecture)


ImpactHUB: A growing network of social entrepreneurs

Scalable physical infographic

Client: ImpactHUB Vienna, 2013
Role: Designer
Tasks: concept, visual design, physical implementation

service design patient experience

Service Design Education

Service innovation in health tourism, patient experience design, etc.

Context: Master in Service Design, Domus Academy, 2011/12
Role: Tutor & lecturer
Tasks: Mentoring, project support, lectures

bank staff UI

Bank UX: A 360° client view

Digital work station for bank staff

Client: Banca Sella | Gaia, 2012
Role: User Experience Designer (team of 3)
Tasks: Research, wireframes, prototyping, user tests

insurance user experience

Insurance UX: A perfectly up-to-date sales force

Redesign of an insurance extranet

Client: Unipol insurance | Gaia, 2012
Role: User Experience Designer
Tasks: UX research, user requirements, scenario development, wireframes, tree test

Usability Benchmark Report

Mobile UX

User Research – Sony Ericsson XPERIA series

Employer: Sony Ericsson Mobile Communications, 2008-2010
Role: UX Researcher
Tasks: User research, usability reviews and tests, user requirements, coordination of a multi-disciplinary customer experience forum

Travel User Experience

Traveller Experience

UX-Research/-Management for redesign-projects around online hotel reservation

Employer: Venere.com, 2005-2008
Role: UX lead
Tasks: User research, user requirements, concept ideation, usability tests, team management, UX project management

Case study: Service Design Thinking in health care


Company info Nicole Neuberger MSc, MA, VAT: ATU68091147, ECG
© 2013 - 2017 Nicole Neuberger