UX and Service Design Portfolio

If you would like to see additional examples of projects I’ve done or want to know more about the specific challenges and solutions, feel free to contact me at nicole@grounded.co.at.

Service Design Thinking Training

Service Design Thinking Training and Coaching

Workshops (in-house and open classes) and coaching sessions

Role: Trainer
Participants from various companies: Die Schweizerische Post, Deutsche Bahn, DER Reisebüro, Congstar, Weleda, Red Bull, Swarowski, MAN, etc.

Journey Mapping

Enterprise User Experience

Service and UX Design Coaching (B2B)

Client: Automic | CA Technologies
Role: UX Design and Service Design Coach
Tasks: Coaching around User Research, Usability Testing, Customer Journey Mapping, Experience Mapping, UX Design

Insurance User Experience Design

Insurance UX: Friendly and transparent

Responsive redesign of an insurance website

Client: Itas insurance | Gaia
Role: User Experience Designer
Tasks: Wireframes, specs, tree testing (information architecture)

service design patient experience

Service Design Education

Service innovation in health tourism, patient experience design, etc.

Context: Master in Service Design, Domus Academy
Role: Mentor & lecturer
Tasks: Mentoring, project support, lectures

bank staff UI

Bank UX: A 360° client view

Digital work station for bank staff

Client: Banca Sella | Gaia
Role: User Experience Designer
Tasks: Research, wireframes, prototyping, user tests

insurance user experience

Insurance UX: A perfectly up-to-date sales force

Redesign of an insurance extranet

Client: Unipol insurance | Gaia
Role: User Experience Designer
Tasks: UX research, user requirements, scenario development, wireframes, tree test

Usability Benchmark Report

Mobile UX

User Research – Sony Ericsson XPERIA series

Employer: Sony Ericsson Mobile Communications
Role: UX Researcher
Tasks: User research, usability reviews and tests, user requirements, coordination of a multi-disciplinary customer experience forum

Travel User Experience

Online Hotel Reservation

Improvement of interfaces and processes around online hotel reservation for travellers, hoteliers, travel agencies and partners

Employer: Venere.com
Role: UX & Service Design Lead
Tasks: User research, user requirements, concept ideation, service design, user tests, team management, UX project management

Case study: Service Design Thinking in health care


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